Privacy Policy
Personal Data Protection Act & Privacy Policy
The protection of your personal data is of utmost importance to us. We are dedicated to handling your information with the highest level of care, as outlined in this Privacy Policy, in strict adherence to the Personal Data Protection Act 2012 and its accompanying regulations (the “PDPA”).
This policy details our responsibilities and procedures concerning the collection, use, and management of personal data related to our prospects, vendors, suppliers, partners, and all other individuals who engage with us and our affiliated companies. This also extends to individuals seeking employment with us.
WHAT IS PERSONAL DATA?
"Personal Data" refers to any information pertaining to you that we acquire during and as a result of providing our products and services. This may include, but is not limited to, your name, mailing address, telephone number(s), personal email address, NRIC number, photographs taken by us, and any other information you have supplied to us in any form.
PURPOSE FOR COLLECTION
We collect Personal Data from parents, prospective parents, vendors, and others for purposes related to the services we provide or require, as well as for evaluating your suitability for employment with us. These purposes include, but are not limited to:
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Responding to inquiries regarding enrolment, programs, and services.
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Handling feedback and addressing concerns.
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Processing registrations and managing student accounts.
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Providing support to parents and staff, such as reminders for school events and activities.
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Managing student records and program participation.
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Communicating with parents about their child's progress and relevant educational services.
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Offering updates on new programs, activities, and events.
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Conducting surveys and research to improve our services.
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Complying with regulatory and legal obligations.
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Processing employment applications.
We may for these purposes, contact you via mail (including electronic mail), telephone, SMS or other communication (text or image) applications for mobile devices.
HOW DOES PPS COLLECT PERSONAL DATA?
Whenever possible, we collect your personal data directly from you, ensuring your consent is obtained. This may occur in several ways, including:
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When you visit our centres, events, or other premises.
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When you request a service or information via telephone or online.
By providing your personal data through these channels or any other means, you agree to the terms of this Personal Data Protection and Privacy Policy.
Our websites may also include interactive features that collect personal data, such as:
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Enrolment or Employment inquiries
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Feedback forms
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Event Participation forms
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Information from third parties, including our partners, vendors, and regulatory authorities.
By using our websites or services offered online, you consent to the collection and use of your personal data as outlined in this policy.
Rest assured, no matter how your personal data is provided to us, we will handle it with care and diligence, adhering to this Personal Data Protection and Privacy Policy, the PDPA, and our commitment to you as our valued service users.
DISCLOSURE
In the course of providing our services, we may need to share your personal data with external parties. Generally, we do not disclose your personal data to third parties unless we have your consent or are required to do so for business, contractual, legal, or regulatory reasons. Examples of external organizations we may share your data with include:
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Government bodies such as Early Childhood Development Agency (ECDA)
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Affiliated organizations and partners of PPS
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Insurers and financial institutions
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Service providers, such as legal counsel, IT support, or vendors involved in distributing our communications (e.g., mailing houses or marketing material printers), who are contractually bound to adhere to our Privacy Policy and the PDPA.
These organizations are only authorized to use your personal data for the purposes specified by us. Unless otherwise required by law, we will only disclose your personal data with your consent (expressed or implied). We will also ensure that any external organization to which we disclose your data is legally obligated to protect your personal data's privacy.
WITHDRAWAL OF CONSENT
If you wish to withdraw your consent for us to send you newsletters or fundraising information through specific communication channels or all channels (e.g., mail, email, phone calls, text messages), please inform us in writing by contacting our Data Protection Officer (DPO). Please note that it may take up to two weeks from the receipt of your request for the withdrawal to be processed.
While we respect your decision to withdraw your consent, please be aware that if we do not have your consent to contact you via certain modes, we may be unable to provide you with updated information about our services. This may include notifications about PPS events, exclusive workshops, or important reminders, such as those related to PPS activities or updates.
ENSURING PERSONAL DATA IS UP-TO-DATE
We rely on the personal data we hold to deliver our services effectively. Therefore, it is crucial that the personal data we maintain is accurate, complete, and current.
We strive to ensure that the personal data we collect and use is always up-to-date. From time to time, we may request that you update us if there are any changes to your personal data. If you discover that the information we have about you is inaccurate, please notify our Data Protection Officer (DPO) in writing, and we will promptly make the necessary updates.
ACCESS TO PERSONAL DATA BY INDIVIDUALS
You can request access to most of the personal data we hold about you by formally contacting our Data Protection Officer (DPO) in writing.
An access fee may be charged to cover the reasonable costs of retrieving and providing the information.
Access to personal data may be denied in certain circumstances, such as if the data relates to anticipated legal proceedings, the request is deemed frivolous or vexatious, or other restrictions under the PDPA apply. If access is denied or restricted, we will provide an explanation in accordance with applicable laws.
SECURITY OF PERSONAL DATA
The security of your personal data is of utmost importance to us. We take all reasonable precautions to safeguard your personal data from misuse, loss, unauthorized access, modification, or disclosure.
Some measures we implement to protect personal data include:
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External and internal security of our premises.
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Restricting access to personal data to staff members who need it for their daily tasks.
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Using technological safeguards, such as identifiers, passwords, firewalls, and anti-virus software, to prevent unauthorized access or damage to electronically stored information.
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Ensuring physical security for paper records.
RETENTION
We will retain your Personal Data for a reasonable period for the purposes as cited herein or as required by law.
COOKIES: PRIVACY AND OUR WEBSITES
The type of personal data we collect on our website depends on how you use the site. When you visit our websites, our host records your server address, domain name, date and time of visit, and the pages viewed. This information may be gathered using cookies (data sent to your web browser, enabling more efficient interaction with our site). You can disable cookies, but doing so may affect your site experience. The information collected during your visit is used for statistical and website development purposes and does not identify you or grant access to your computer or browsing activity on other websites.
You will not be required to provide personal data unless you request information about our services, participate in a contest or promotion, or provide feedback. In such cases, we will request your contact details and any other necessary information to respond to your request or allow participation in events.
IF YOU EMAIL US
If you send us an email containing your Personal Data, we will take reasonable steps to ensure the confidentiality of that information. The content of emails is sometimes monitored by our internet host for maintenance and fault detection purposes. We may also monitor email for legal compliance purposes.
Although we take steps to protect Personal data and information sent by e-mail, e-mail is not a secure method of communication and if you are concerned about sending your Personal Data to us in this manner you may prefer to contact us by any our centre's mobile no. of landlines.
RESOLVING CONCERNS
If you believe that the privacy of your Personal Data has been compromised, please contact us immediately and we will take the relevant steps to address your concerns.
RIGHT TO AMEND OUR ONLINE PRIVACY STATEMENT
We reserve the right to amend this Personal Data Protection and Privacy Policy from time to time at our sole discretion. If we make any changes to this Personal Data Protection and Privacy Policy and the way in which we use your Personal Data, we will update these changes on our websites and will do our best to notify you of any significant changes. Our revised Personal Data Protection and Privacy will be available on our websites. We advise that you revisit our Personal Data Protection and Privacy Policy on a regular basis.
CONTACTING OUR DATA PROTECTION OFFICER (DPO)
For any questions relating to your Personal Data or about our Privacy Policy, you may contact our DPO:
James Zhou (Mr)